Service Managers

Service Managers ensure that infrastructure services are delivered according to the mutually agreed upon metrics specified in a client contract. They identify the need for and assemble the necessary resources where and when required to proactively address client requirements. More generally, they manage the client relationship to ensure that services align with the expectations and requirements of customers on an ongoing basis.

Project Managers

Project Managers plan and supervise the successful execution of infrastructure and application implementations for any IT project. Their expertise is in the management of projects and they ensure that projects finish on time and on budget as agreed to in the contract.

Senior Technical Consultants

Senior Technical Consultants have years of experience with infrastructure technologies and are subject matter experts. They provide annual strategic infrastructure reviews and determine how best to meet customer needs, protecting their information assets using the latest technologies. They weigh the benefits of implementing emerging technologies and make recommendations and plans for improvement.

Intermediate Technical Consultants

Intermediate Technical Consultants perform a quarterly infrastructure audit and recommend improvements to server and workstations images, applications and software in order to maintain optimal system performance taking into consideration the changing needs of a business.

Senior Technical Support

Senior Technical Support professionals implement and maintain VPNs, WANs and servers to ensure the ongoing high-performance of these critical systems. They identify where infrastructure may need to be added or changed as necessary.

Junior Technical Support

Junior Technical Support technicians perform basic device deployments, including desktops, printers and peripherals. They perform moves, additions and changes as necessary and provide help with end-user support requests.

Service Desk Analysts

Service Desk Analysts provide application and environment technical support, performing problem-solving and troubleshooting activities and using their analytical abilities to help end-users as needed. They escalate problems to the appropriate technician when required.